Insurance and claims investigations

Develop the facts behind the claim.

Assignment-focused investigative support for insurers, third-party administrators, claims professionals, and defense counsel across Texas.

Claims fact development

Research and field activity directed to the factual questions identified by the authorized customer.

  • Public-record and lawful open-source research
  • Address and contact research
  • Field verification
  • Interviews or statements when authorized

Activity documentation

Surveillance and related documentation may be used when the assignment, jurisdiction, authorization, and field conditions support it.

  • Time-stamped observation notes
  • Photographs or video when lawfully obtained
  • Chronological activity reporting
  • Assignment updates through the agreed channel

Defense support

Metro supports counsel and claims teams with defined factual work rather than legal opinions.

  • Witness or subject locate support
  • Field contact and verification
  • Source and contact logs
  • Case-specific factual reporting

Controlled handling

Do not send a full claim file through ordinary email. Metro first reviews conflicts, authority, scope, secure-transfer needs, and engagement terms.

An inquiry is not an engagement. Acceptance, timing, staffing, coverage, and deliverables are confirmed only in writing.
Relevant experience

Approved anonymous insurance-defense examples.

Metro has approved external-use narratives covering locate support, deposition-related coordination, and injury-claim surveillance with video and photographic documentation.

Read Representative Experience